products on this website meant for consumption are factory sealed for
any Customer Service concerns, or for more information,
please Contact Us
are shipped by Federal Express to guarantee delivery and ensure
freshness of product.
Large items (i.e., Air Purifiers) are shipped via UPS Ground.
may be returned unopened for credit minus a 15%
restocking fee + shipping fees. For your protection, we cannot accept
opened or unsealed product returns.
What happens if an item or product is not in
2 weeks for delivery, although most products will be shipped within
For larger items (air purifiers and such),
how long does it take to ship
those to me?
What if SOME of my items are in stock and
I have to pay for shipping twice?
can choose to wait for all products so that they can be shipped at
We will contact you by email if this situation occurs.
What do I do if I receive the wrong
product(s), or it's broken or damaged?
any products arrive damaged, broken, or if you were to receive the
products, please contact us by email to arrange for an exchange. Do not
any product back before contacting us for an Return Authorization
How do I get advice on the use of the
advice is available by email. More in-depth consultations are
available, for a charge, through either Email or by phone. Contact Dr. Martin to find
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