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General Information

All products on this website meant for consumption are factory sealed for
your protection.

For any Customer Service concerns, or for more information,
please Contact Us

Shipping

Consumables are shipped by Federal Express to guarantee delivery and ensure freshness of product.
Large items (i.e., Air Purifiers) are shipped via UPS Ground.

Returns

Products may be returned unopened for credit minus a 15%
restocking fee + shipping fees. For your protection, we cannot accept
opened or unsealed product returns.

Frequently Asked Questions

What happens if an item or product is not in stock?

Allow 2 weeks for delivery, although most products will be shipped within
3-4 days.

For larger items (air purifiers and such), how long does it take to ship
those to me?

Same as above.

What if SOME of my items are in stock and some aren't?
Do I have to pay for shipping twice?

You can choose to wait for all products so that they can be shipped at once.
We will contact you by email if this situation occurs.

What do I do if I receive the wrong product(s), or it's broken or damaged?

If any products arrive damaged, broken, or if you were to receive the wrong
products, please contact us by email to arrange for an exchange. Do not send
any product back before contacting us for an Return Authorization Number (RAN).

How do I get advice on the use of the product(s)?

Limited advice is available by email. More in-depth consultations are available, for a charge, through either Email or by phone. Contact Dr. Martin to find out more.

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